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FAQs

Business Office FAQs

What if I receive a bill and I have questions?
Contact our customer service office and a patient service representative will be happy to assist you. You can reach us by phone at 800.552.4363 (toll-free) or 703.698.7355, Monday - Friday 7:30 AM - 3:30 PM. If you call after hours, please leave a voicemail and your call will be returned the next business day.

Can I pay my bill online?
GIVF does not currently offer online payment options, however you can choose from the following payment methods:

Send a message to our business office here.

Call us with your credit card/debit payment (we cannot accept check-by-phone) at 800.552.4363 (toll-free) or 703.698.7355.

Mail your check to our payment address:
Genetics & IVF Institute
P.O. Box 347116
Pittsburgh, PA 15251-4116

Can I pay for my embryo/semen storage for the entire year?
Yes, you can arrange to pay for your storage for an entire year through the business office.

What is the procedure for having my embryos donated or destroyed?
Several forms must be completed, notarized, and returned to GIVF to make these arrangements. Once these forms are received by GIVF, the billing for storage also will terminate. Please call the business office at 800.552.4363 (toll-free) or 703.698.7355 to request the proper forms.

If I have infertility benefits/coverage under my insurance plan, does that include gender selection?
At this time, gender selection is not billable to insurance companies. We can provide you with statements for your flexible spending account and/or tax expense, but gender selection is a self-pay option.

If I have a medically documented infertility issue, can I include gender services when my insurance is billed?
The ART (Assisted Reproductive Technology) portion of your care can be billed to insurance only if there is a medically documented infertility issue. All services for PGD related to gender services are self pay.

Can GIVF submit diagnostic testing results to my insurance when I am seeking services for gender selection?
Without a medically documented infertility issue, GIVF is unable to submit bills for services to your insurance. If, during the testing process, it is determined that you have an infertility issue, GIVF will verify insurance benefits to determine possible coverage.