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Careers at the Genetics & IVF Institute

Career opportunities with the Genetics & IVF Institute: where you can make a difference for families.


 

Lab Technician - Miami, FL

For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute, has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking a hardworking, self-motivated laboratory technician at our Miami, FL location. This is a full-time position (Monday – Friday).

Responsibilities include but are not limited to: performing semen cryopreservation procedures, preparing semen samples for inseminations on-site, distributing samples to clinics and patients, interacting with donors and patients, and other administrative duties. This is an FDA-regulated commercial sperm bank and clinic where attention to detail is critical. A sense of humor, computer skills, strong work ethic, excellent command of written and spoken English, ability to follow written instructions, and a willingness to learn are mandatory. Training will be provided. This is a great foundation for a career in reproductive health and infertility.

Requirements:

  • Must have a B.S. in biology or related science
  • A minimum of 1 year of laboratory bench experience is preferred
  • Experience in a fertility-related environment would be advantageous
  • Phlebotomy-certified and/or Spanish-speaking candidates are preferred
  • Must be able to lift 35 lbs. as part of daily duties and work well in a team environment

Additional Information:

  • Salary commensurate with experience
  • Any candidate seeking employment will be required to be fully vaccinated against COVID-19 and provide proof of full vaccination prior to their start date. If you cannot receive the COVID-19 vaccine for a qualifying legal reason, you may request an exception from this requirement

Technicians will receive a bonus when they complete their training interview and a retention bonus on their first and second anniversary dates, after which they will be eligible for quarterly performance bonuses. This is a great opportunity with a lot of room for professional development and promotions to more senior positions. It is also an exciting way to use science education and training to make an immediate impact in people’s lives.

GIVF provides competitive compensation and generous benefits to our employees, including:

  • Health and Dental insurance
  • Flex Spending Account (FSA) and Health Savings Account (HSA) options
  • Group term life insurance
  • Short-term and long-term disability options
  • 401K plan
  • Paid parental leave
  • Equity via an Employee Stock Ownership Plan (ESOP)
  • Tuition reimbursement program
  • Substantial discounts on company services including IVF/IUI and fertility preservation (egg freezing), and egg and embryo storage
  • Paid vacation and sick time
  • Paid company holidays
  • Job training and development opportunities
  • Company-wide social events

Fairfax Cryobank is headquartered in Fairfax, Virginia with offices in several states and provides donor semen to clinics worldwide and offers semen freezing and storage for clients desiring to have their specimens cryopreserved for future use. To apply, email your resume and cover letter to jobs@fairfaxcryobank.com and refer to Cryobank Lab Tech-Miami in the subject line. EOE/M/F/D/V

 

Client Services Specialist- On-site and Hybrid Availability- Fairfax, VA

For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.

We are seeking three energetic and compassionate full-time, entry-level, Client Services Specialists to join our fantastic CS team at our headquarters in Fairfax, VA. We are offering on-site and hybrid positions!

Responsibilities:

  • Be able to handle many inbound and outbound calls to and from clients, listening to our clients’ needs and provide helpful solutions to their concerns
  • Build sustainable relationships and trust with client accounts through open and interactive communication
  • Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support
  • Take the extra mile to engage clients
  • Meet personal/customer service team sales targets and call handling quotas
  • Process semen, product and internet orders
  • Liaison between patients and physician clients
  • Schedule client depositor and designated donor appointments
  • Triage calls to management and accounts receivable
  • Able to handle multiple office responsibilities simultaneously
  • Other duties as needed

Requirements:

  • Associate degree
  • Proven two years of call center experience is required
  • Fluency in Spanish, French, German or Portuguese is a plus
  • Must have patience and compassion for clients trying to conceive
  • Demonstrate strong phone and verbal communication skills along with active listening
  • Must be self-motivated, dependable and detail oriented

Additional Information:

  • Salary commensurate with experience
  • Quarterly bonus program
  • Any candidate seeking employment will be required to be fully vaccinated against COVID-19 and provide proof of full vaccination prior to their start date. If you cannot receive the COVID-19 vaccine for a qualifying legal reason, you may request an exception from this requirement

GIVF provides competitive compensation and generous benefits to our employees, including:

  • Health and Dental insurance
  • Flex Spending Account (FSA) and Health Savings Account (HSA) options
  • Group term life insurance
  • Short-term and long-term disability options
  • 401K plan
  • Paid parental leave
  • Equity via an Employee Stock Ownership Plan (ESOP)
  • Tuition reimbursement program
  • Substantial discounts on company services including IVF/IUI and fertility preservation (egg freezing), and egg and embryo storage
  • Paid vacation and sick time
  • Paid company holidays
  • Job training and development opportunities
  • Company-wide social events

Work Schedule Options:

  • #1- (On-Site)- Monday- Friday 9:00AM to 5:30PM
  • #2- (Hybrid or On-site)- Tuesday-Friday, 9:30AM-7PM, and Saturdays 11:30AM-3:30PM
  • #3- (Hybrid or On-site)- Tuesday-Friday, 10:30AM-8PM, and Saturdays 11:30AM-3:30PM
  • To apply, kindly email your cover letter, select work schedule option, and resume to jobs@givf.com and note CSR in the subject line. EOE/M/F/D/V