Business Office: FAQs
What if I receive a bill and I have questions?
Contact our customer service office and a patient service representative can assist you. You can reach us by phone at 800.552.4363 (toll-free) or 703.698.7355, Monday - Friday 9 AM – 3 PM. There is voicemail after hours to leave a message and your call will be returned the next business day.
Can I pay my bill online?
GIVF does not currently offer online payment options, however you can choose from the following payment methods:
Email us at givf@givf.com
Call us with your credit card/debit payment (we cannot accept check-by-phone) at 800.552.4363 (toll-free) or 703.698.7355.
Mail your check to our payment address:
Genetics & IVF Institute
P.O. Box 347116
Pittsburgh, PA 15251-4116
Can I pay for my embryo/semen storage for the entire year?
Yes you can arrange to pay for your storage for an entire year through the business office.
What is the procedure for having my embryo’s donated or destroyed?
There are forms that must be completed, notarized, and returned to GIVF before any action can be taken. Once these forms are received by GIVF the billing of storage will also terminate. Please call the business office 800.552.4363 (toll-free) or 703.698.7355 for the proper forms.
If I have infertility benefits/coverage under my insurance plan, does that include gender selection?
At this time gender selection is not billable to insurance companies. We can provide you statements for flex spending account and/or tax expense, but gender selection is a self pay service.
If I have a medically documented infertility issue can I include gender services when my insurance is billed?
The ART (Assisted Reproductive Technology) portion of your care can be billed to insurance only if there is a medically documented infertility issue. All services for the MicroSort® clinical trial and/or PGD for gender services are self pay.
Can GIVF submit diagnostic testing to my insurance when I am seeking services for gender selection?
Without a medically documented infertility issue GIVF is unable to submit services to your insurance. However during the testing process if it is determined that you have infertility issue, GIVF will verify insurance benefits to determine possible coverage.
